Section 1557 Notification: Discrimination is Against the Law

We comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, sex, age, or disability. We do not exclude people or treat them differently because of race, color, national origin, sex, age, or disability. 

We provide:

  • Free auxiliary aids, reasonable modifications, and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (e.g., large print, audio, and accessible electronic formats) 
  • Free language assistance services to people whose primary language is not English, such as:
    • Qualified interpreters 
    • Information written in other languages

If you need these services, contact 1-855-216-3144 

If you believe that we have failed to provide these services or have discriminated in another way on the basis of race, color, national origin, sex, age, or disability, you can file a grievance with: 

Section 1557 Coordinator 

450 Riverchase Parkway East 

Birmingham AL, 35244 

1-855-216-3144 

711 (TTY) 

Fax: 205-220-2984 

Grievance1557@ExploreMyPlan.com

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Section 1557 Coordinator or Civil Rights Coordinator is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: 

U.S. Department of Health and Human Services 

200 Independence Avenue, SW 

Room 509F, HHH Building 

Washington, D.C. 20201 

1-800-368-1019 

1-800-537-7697 (TDD) 

Complaint forms are available at www.hhs.gov/ocr/office/file/index.html