Accessibility Information

Notice of Availability of Auxiliary Aids & Services

We, a claims administrator for your health plan, are committed to making our information and technology accessible in accordance with Section 1557 of the Affordable Care Act. We provide various auxiliary aids and services, including alternate formats (some of which we may be able to update for you on Explore My Plan) and relay services, at no cost to better communicate with people with disabilities.

To request an auxiliary aid or service, you can:

  • Call: (855)-216-3144 TTY users should call: 711
  • Send a fax to: 205-220-2984
  • Send an email to: Grievance1557@ExploreMyPlan.com
  • Send a letter to:

Blue Cross and Blue Shield of Florida
Birmingham Service Center
Compliance Office
450 Riverchase Parkway East
Birmingham, AL 35244
Attn: 1557 Compliance Coordinator